Emphasises the importance of professional knowledge of an organisation’s stocks or services in dealing with difficult customers. Highlights the customer who parades their knowledge, the silent customer who cannot communicate his needs and the finicky customer who requires every detail. Features John Cleese, Anghared Rees, Patricia Routledge, Bernard Cribbins and Lynn Redgrave.

Cast

John Cleese

Brian

Patricia Routledge

Awkward Customer: Mrs. Camel

Bernard Cribbins

Awkward Customer: Mr. Clam

Lynn Redgrave

Awkward Customer: Mrs. Ferret

Angharad Rees

Brenda

Ralph Ball

Manager

Jane Walker

Dining Companion

Helena Clayton

Manageress